After a couple hours, other people arrived, but none sat in our area. This is a large resort so expect to do a lot of walking, or simply take the shuttle. Some people sat at the pool bar in the water, but not on the chairs. Published on Friday, March 20, 2020 . That being said, we left the sales pitch that morning and continued to have a wonderful stay. Other chains that operate hotels in Quintana Roo are also planning closures . Family fun is never-ending at Riviera Maya. This was our first time staying at the Grand Luxxe, and it definitely lives up to its reputation and name. Among the various facilities are a garden and a terrace. To us, all of this is 100% reasonable and understandable during the pandemic. The Estates at Vidanta Riviera Maya will also highlight its breathtaking location with layouts that look out over the depths of the Mayan jungle. Amazing resort, but the COVID precautions at the sales pitch were disappointing We love the Vidanta Riviera Maya resort. Discover genuine guest reviews for GRAND BLISS, VIDANTA, RIVIERA MAYA. We walked 50% of the time and took the trolley the other half. Every single staff member wore a mask, some with a shield too. People were dancing around, likely with their family members. We were also upgraded and we loved our room. Enjoy an outdoor pool, a water park, and a spa tub. The cabanas started off at 52.00 for the basic cabana then for the luxury option it was about $220.00 USD. The property is clean and everyone is so friendly. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Stay at this romantic resort in Playa del Carmen. This is our 4th time staying at this resort. Zählt zu den Bestsellern in Playa del Carmen Die Suites at Mayan Palace Vidanta Resort Riviera Maya erwarten Sie mit einem Wellnesscenter und einem Whirlpool in Riviera Maya in der Region Quintana Roo, 8 km von Playa del Carmen und der 5th Avenue entfernt.. Mostly, no masks. Bei Tripadvisor auf Platz 7 von 10 Hotels in Playa Paraiso mit 4,5/5 von Reisenden bewertet. Executive chefs Denis Kistenev and Argel Mu oz helm a creative menu that includes salads, soups, French toast, quiches, seafood cuisine and gourmet entrees. They’re on vacation too. Open 24 hours. These transports can get pretty crowded at show times (which makes sense).Jungala:We normally go on excursions, but this time we decided to stay on the resort and try Jungala. Couldn't have asked for a better 7 day trip especially in the middle of the worst pandemic of our lifetime. I am surprised that Vidanta is continuing this as part of their sales presentation during COVID. Grand Luxxe at Vidanta Riviera Maya: Covid measures taken and Hurricane safety - See 1,260 traveller reviews, 1,173 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya at Tripadvisor. After that, we were transported to our actual residence. Phone. Mexico. We will be reinforced the procedures with the staff and take the necessary actions to provide all our guests with an extraordinary vacation experience.Lastly, we are pleased to clarify that at the check-in we offer a free welcome package (face mask, disinfectant, hand sanitizer) and we have these products available in our stores.In the meantime, if you have anything else to add to your report or if you would like to continue this dialogue directly through our Customer Care Centre, we kindly request that you reach out to our Customer Care Center at 1-800-292-9446 or at customerservice@grandmayan.com.mx and reference this message. While it was 50/50 in guests wearing masks (not counting eating and swimming, which obviously you don’t wear masks).Southwest states that there is a required questionnaire to travel to Mexico. Grand Luxxe at Vidanta Riviera Maya Features. Mayan Palace at Vidanta Riviera Maya, Playa Paraiso: See 5,343 traveller reviews, 4,107 photos, and cheap rates for Mayan Palace at Vidanta Riviera Maya, ranked #10 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. Sat. Cozy, comfortable living spaces provide everything you need for a romantic getaway for two or a memorable family vacation with lots of little ones. The show draws on the heritage and history of Mexico to weave the story, presented in an intimate dinner theatre in the jungle of the Riviera Maya. On first meeting our sales person, Susanna, she extended her hand for me to shake. The precautions taken on the resort to prevent the spread of COVID made us feel safe and comfortable, until we went to the sales presentation. After that, we were transported to our actual residence. It seems that they are starting to remove some of the rocks from the beach to make it easier to get into the water. We went to the back corner by the jacuzzi area, hammocks, and pool bar. We encountered zero issues while traveling. Vidanta Riviera Maya Recognized in Condé Nast Traveler’s 2019 Readers’ Choice Awards as a “Top 20 Resort in Mexico” Condé Nast Traveler announces the world’s best hotels, resorts, countries, cities, islands, spas, airlines, airports and cruises. Every employee was friendly and helpful, especially Julian. I get it. You will be asked to attend a timeshare presentation. Hopefully this gives you some idea of what it’s really like there now. You'll find a casual and relaxed environment where everyone in the family can find a favorite activity and their happiness. The Vidanta Resorts App allows you to get the most out of your vacation. Review tags are currently only available for English language reviews. At first, my husband and I asked if we could at least sit at a larger table where there was more distance. We were a bit apprehensive because of Covid. Echte Bewertungen Preisgarantie Preisvergleich Offering a spa center and hot tub, the beachfront Suites at Mayan Palace Vidanta Resort Riviera Maya is set in Riviera Maya in the Quintana Roo Region, 5 mi from Playa Del Carmen and 5th Avenue. Just keep walking and find your ride. The family was yelling and laughing the whole way back, which is fine in general, but they should have had the entire transport to themselves. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,641 traveler reviews, 4,975 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. Guests can explore over 1000 acres of paradise, dotted with pristine pools and bordered by magnificent beach. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Vacation hits different after you've been inside for six months, and we were blown away at how easy it was to travel and how safe we felt once we arrived.More. She is a gem and went out of her way to make sure we had everything we needed. Their Wi-Fi and TV are satellite driven and unlike everywhere else in the Riviera Maya they prohibit cell towers. And you find kind people in every part of the hotel. Others, around the sides of the dancing with zero social distancing. Vidanta Riviera Maya is a playground of activities, tours, and events—make sure you take advantage of it all! The food was very good - we were surprised.It was an amazing trip and we can't wait to return. Learn More . The restaurant also boasts an impressive wine list, carefully curated to pair with meals. God bless her!I really hope this review helps those of you concerned with how it “really” is at the resort right now. We went on Monday. Learn More . Once we arrived at the resort, check in was a process, but everything went smoothly. It had a large balcony with a cooling pool. I have to recognize Katy Polo. The entire staff was amazing. Wish we could have stayed longer. We had a dream week at the Mayan Riviera, excellent weather at the most beautiful and clean beach in Cancún. Open 24 hours. Mayan Palace at Vidanta Riviera Maya: 1 Week Prior to Coronavirus Craziness - See 5,353 traveler reviews, 4,113 candid photos, and great deals for Mayan Palace at Vidanta Riviera Maya … My husband and I just returned from a week long stay at the Grand Luxxe. Just be forthright about the situation and discount the weekly fees and they'd be fine. I have never had anything but wonderful experiences at Vidanta over the last few years, so the lack of precautions, professionalism and courtesy we found in Susanna was very disappointing. Hotel RM, The Mayan Palace Suites, Vidanta in Riviera Maya Am Strand. Vidanta, you never disappoint and cannot wait to be back. This was our 6th visit here in the last 4 years, so we obviously enjoy it. We are grateful for your preference as we always like to welcome back guests.On the other hand, it is disappointing to learn that your experience at the sales presentation was not satisfactory. We will definitely return. On Sunday we went to Jungala, the water park that is attached to the resort. We spent so much time in our room because it was just spectacular. We had temp checks at the spa and waterpark (I think). Allow yourself to be mesmerized by the story of an alchemist and his granddaughter seeking out the secrets of life. The Grand Mayan at Vidanta Riviera Maya: Beware of covid here - See 5,641 traveler reviews, 4,975 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya at Tripadvisor. Our bellboy Julian Vicente Chacha went above and beyond to make our stay great. Carretera Federal Cancún-Playa del Carmen Km. Suites at Mayan Palace Vidanta Resort Riviera Maya, Puerto Morelos, Mexiko mit vielen Fotos. We had a huge soaking tub, full kitchen/dining/living room and separate bedroom. We packed a bag with dry clothes and only went back to our room one a day to get ready for dinner (and sometimes we never left again because the room was so nice and.. room service! But I wish other guests would be a little more courteous to everyone else around them. Located within the Riviera Maya Resort Vidanta, this restaurant specializes in French-inspired fare served with Parisian flair in elegant surrounds. We visited the new water park, Jungala, and did a couple of excursions.My family and I look forward to returning for another vacation. Sun. Using the trams on the property is fun, but can be excrutiating on the waits. The room totally blew us away. Generally, I love it. 1-800-292-9446 or +52 984-206-4000; Nearby Airports. I declined, as shaking hands during COVID is definitely not recommended, and she appeared offended, motioning to the hand sanitizer nearby. Tue. Or maybe I’m just getting old and enjoy my quiet. Head of security Arturo got us a private transport from jade to grand luxxe when we saw us trying to lug our groceries back to the room.Monday night was the only time we got concerned about distancing. Grupo Vidanta, General Manager at The Grand Mayan at Vidanta Riviera Maya, responded to this review. The resort is connected with these wooden pathways which wind through the jungle and you'll get to see so much wildlife. This was our first time staying at the Grand Luxxe, and it definitely lives up to its reputation and name. If you're getting a rental car (highly recommended to do area trips to cenotes, ruins, groceries, snorkeling, etc), plan on heading out at least 30 minutes before you need to leave the property. This year, various forms of violence have plagued Mexico’s iconic Riviera Maya, which includes famous spots such as Cancún and Playa del Carmen along the Atlantic Ocean. Enter the custom-built semi-amphitheater with a thatched roof, exclusively built for JOYÀ, opening in November 2014, the first permanent Cirque show outside of the US. The staff is truly amazing and we can’t wait to go back! Offering a spa centre and hot tub, the beachfront Suites at Mayan Palace Vidanta Resort Riviera Maya is set in Riviera Maya in the Quintana Roo Region, 5 miles from Playa Del Carmen and 5th Avenue. 77710 Riviera Maya, Quintana Roo. There was waiter service where we were.We arrived when it opened at 10am. After pickup from a central meeting point in Cancun's hotel zone, head to Cirque du Soleil’s theater, located in the Riviera Maya tropical forest north of Playa del Carmen. Dining at Vidanta Riviera Maya is an adventure in the jungle, allowing guests to experience fantastic cuisine from all around the world. It’s the best visit yet. Again, the staff was amazing, it just takes a long time to get something done. Beautiful, huge, and super...My husband and I just returned from a week long stay at the Grand Luxxe. Basic Wi-Fi was less than 2 mbps up and down and their high speed at $25 per day was 8 mbps up and down, abysmal. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,641 traveler reviews, 4,975 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. more. Mexico does not require any testing, either, and there were no quarantine requirements before or after leaving the country. We were honest about our situation from the start, and were treated with nothing but respect by the presenters. One staff member told us they are tested every other week. Experience tablecloth dining along with the Cirque du Soleil® show 'JOYÁ' at the Vidanta Riviera Maya resort. Around every corner there’s a new show to experience, another sight to see, and a new facet of Mexico to explore. - Book great deals at GRAND BLISS, VIDANTA, RIVIERA MAYA. Talking, eating and drinking in close proximity without masks is considered close contact and not something they should be asking of people to attend the sales presentation. We decided to go for it, and were pleasantly surprised. After the intervention of the man who was shadowing her, they walked away to ask the waiter about a larger table. We have not been traveling due to COVID and this was certainly a comfortable vacation. One and Two bedroom units feature a kitchen, dining area, and living room and are fitted with a cook top, microwave, toaster, refrigerator and kettle. When exiting, there will be a million people trying to talk to you. It was nice. We are members and come to the RM Grand Luxxe 1-2 times per year. Ricardo, a bellman at the GL main lobby, always knew our name, same with Ricardo, the GL concierge in our building.Anselmo, Orlando and German at Beach club — great service everyday including day it POURED from 10am-3pm. Additionally a $600 deposit for incidentals since it was now a cash free facility amid Covid, understandable..Upon check out they charged again for the resort fee, this isn’t cheap $420 usd..I asked and they said they’ll refund the first one..well a month later and of course they haven’t and now they want copies of statements emailed.. just con artists hoping people don’t notice or won’t deal with...beware!!!!! Questionaire is only on way home where you attest to not having symptoms. Open now: Thu. The parking has also changed since we have been here last. Travellers' Choice Vidanta Riviera Maya is home to your perfect vacation, where Mexico’s exquisite beauty meets true luxury. Highlights Noctura. One and Two bedroom units feature a kitchen, dining area, and living room and are fitted with a cook top, microwave, toaster, refrigerator and kettle. Open 24 hours . Mon. Our favorites were closed: Chiranguito, la Cantina and Azur. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,247 traveller reviews, 1,159 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. The staff was incredibly friendly throughout our stay. The customer service was amazing from the moment we arrived. When you arrive at the Cancun airport, head straight outside and look for someone in a bright pink shirt for your transport to the resort. The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso: 5,631 Hotel Reviews, 4,961 traveller photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. She said we had to come with her to sign a form that we declined the sales presentation and we forfeited any of the bonuses that we were offered for attending. We love the Vidanta Riviera Maya resort. Mayan Palace Riviera Maya is a luxurious resort hotel inside the unforgettable Vidanta Riviera Maya resort. Just keep an open mind, be honest, and say no if it's not for you! Dear Linda G, Thank you for your recent review for El Dorado Casitas Royale Riviera Maya, a Spa Resort by Karisma, we truly value the time taken to share your experiences and the details mentioned. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,604 traveller reviews, 4,956 photos, and cheap rates for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. There was a short form to fill out between ATL and Cancun but other than that, no COVID holdups. Our room was UNREAL. I know many people are apprehensive to travel and have a lot of questions, so I will try my best to cover everything I was worried about before we left. We traveled via Delta from PHL with a layover in ATL. Sometimes getting around was annoying, but just think Disney - yes you have a park hopper and can bounce around, but it takes time to do so! We stayed at the Grand Luxxe Residence Club in August. more. Grand Luxxe Riviera Maya Location Address. Dear Scottraymond03:Dear Scottraymond03 :MNWe regret the inconvenience experienced with the deposit. I know many people are apprehensive to travel and have a lot of questions, so I will try my best to cover everything I was worried about before we left. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,629 traveller reviews, 4,961 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. The app also gives you directions to each of the spots. Edit business info. Mayan Palace Riviera Maya is a luxurious resort hotel inside the unforgettable Vidanta Riviera Maya resort. We stayed at the beginning of August. Hotels near The Bliss at Vidanta Riviera Maya, Playa del Carmen on Tripadvisor: Find 112,822 traveller reviews, 55,213 candid photos, and prices for 30 hotels near The Bliss at Vidanta Riviera Maya in Playa del Carmen, Mexico. But my husband was woke up every night with loud music, singing and laughing. Snack on ceviche, savor a juicy gourmet burger, or enjoy a perfectly cooked steak and signature cocktails at one of nearly 20 restaurants and lounges. Located in Puerto Morelos, 1.6 mi from Playa Maroma, RM, The Mayan Palace Suites, Vidanta in Riviera Maya provides accommodations with a restaurant, free private parking, a fitness center and a bar. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,263 traveler reviews, 1,185 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. This was our 6th visit here in the last 4 years, so we obviously enjoy it. We did agree to attend (more on that later). JOYÀ, a thrilling, whimsical show in which joy, courage and friendship conquer all! Vidanta Riviera Maya is the first resort in Mexico, and one of only 21 companies in the world, to have obtained EarthCheck Master Certification. We encountered zero issues while traveling. The show draws on the heritage and history of Mexico to weave the story, presented in an intimate dinner theatre in the jungle of the Riviera Maya. Wed. Open 24 hours. When is your next trip to Vidanta? Our room was UNREAL. Feedback from our members and guests are always welcome and encouraged, as it helps our team continue to provide the very best care and support.Sincerely,Customer Support Team. You will be given hand sanitizer constantly, and the buildings also have a mat you step on to sanitize your shoes before entering. Staff all wore masks and around 75% wore addition face shields. Spanish chain shuts down hotels on Riviera Maya due to Covid-19. I just would not recommend the sales presentation in general, but definitely not during COVID. I must say that we are so impressed with the kind of precautions Vidanta has taken to insure the safety of everyone, staff and visitors. Bei Tripadvisor auf Platz 82 von 271 Hotels in Playa del Carmen mit 4,5/5 von Reisenden bewertet. I am getting married at Vidanta RM next summer and wanted to meet with the planners (and meet the people I had been emailing). Dear Susana Martínez:Thank you for taking the time to provide us your feedback about your recent stay with us.We regret that your stay was different from what you had expected. I was extremely apprehensive to attend based on the reviews I read, but I can personally say my experience was positive. And then they will shuttle you to your lobby to finish up the check in process. This was our 6th visit here in the last 4 years, so we obviously enjoy it. On our second day, we asked for Jose and he accommodated us to a great spot and we felt at home. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,630 traveller reviews, 4,961 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. Located in six stunning destinations along the most beautiful beaches in Mexico, the Vidanta Resorts represent comfort and luxury vacationing at its best. The luxury option came with a basket of fruit, a cold appetizer, water, passion fruit juice, a hot meal and a desert.. All in all, it was a great visit and much needed vacation from all the stresses that 2020 had brought us. Enjoy an outdoor pool, WiFi, and a spa tub. !Ok now for the presentation. However, when we got there, there was no food delivery from Jade except through app, which has minimal selections. Jump into the excitement, and when you’re done, relax and refuel beside a sparkling pool—you get to do it all again tomorrow. From gigantic pools, boutique shopping, multiple world-class restaurants and unbelievable spas to a Jack Nicklaus golf course, beach games, … 2 Bedrooms Master Suite Within Grand Bliss Riviera Maya by Vidanta, Playa del Carmen 2 Bedrooms Master Suite Within Grand Bliss Riviera Maya by Vidanta, Playa del Carmen See all properties Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. The slides and the wave pool were also quite enjoyable. Open 24 hours. I called the concierge before we arrived and they said that you can go to Jade and get groceries delivered to your room for around $3 USD. We traveled via Delta from PHL with a layover in ATL. The wave pool was the most crowded. Then, people started leaving. When exiting, there will be a million people trying to talk to you. We were very upfront about this when we were invited to attend but were told to attend the presentation anyways to look at marketing materials and there would be no pressure. Discover genuine guest reviews for Vidanta Grand Mayan 5-star Resort along with the latest prices and availability – book now. What a great little touch. That and any timed transport, like going to Joya/Nectar. Jose helped us the first day and was super accommodating and nice. The worst part about the stay was the wait times all over. Bei Tripadvisor auf Platz 76 von 281 Hotels in Playa del Carmen mit 4,5/5 von Reisenden bewertet. Sie können den Flughafentransfer im nächsten Schritt anfragen. Beautiful, huge, and super clean. Free Wi-Fi. Didn’t bother me, because I sleep with ear plugs. We were given information, but never pressured. Also, Nectar was only open the second half of the week. 48, 77710 Riviera Maya, Q.R., Mexico, 77710 Puerto Morelos, Mexico – Show map +40 photos Located in Puerto Morelos, 1.6 mi from Playa Maroma, RM, The Mayan Palace Suites, Vidanta in Riviera Maya provides accommodations with a restaurant, free private parking, a fitness center and a bar. No bonus felt worth the risk at that point. Since the beginning, we’ve distinguished ourselves by offering sprawling destinations with expansive accommodations and extensive grounds. He made certain everything went smoothly for us ( we had a small snafu to start). Upon arriving they “required” the resort fees up front, I thought nothing of it initially. The resort is incredible. Unterkunft ist am Strand oder genau daneben. Inside the resort cell service was 1-2 bars and 3G. We especially liked the plunge pool on those hot humid August nights. We don’t mind the walk, as you can see a lot of different things while you walk along the paths. Dear G546YFlisag :We truly appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. The food was great every where we chose to eat. Questions & answers . Mexico does not require any testing, either, and there were no quarantine requirements before or after leaving the country. 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This was our first time staying at the Grand Luxxe, and it definitely lives up to its reputation and name. The hotel was at a 25% capacity and therefore we could allow separation. From its magical entryway to its fun-filled Lazy River, The Grand Mayan Nuevo Vallarta is the perfect setting for you and your family to enjoy your time away from it all. Popular attractions Maroma Beach and Tres Rios Ecopark are located nearby. The other times we have been here, it’s been a trick to get in. When I realized that we would all be eating together at this table, I began to feel more uncomfortable. It was a nice vacation, as usual at Vidanta RM. After that, we were transported to our actual residence. When you arrive at the Cancun airport, head straight outside and look for someone in a bright pink shirt for your transport to the resort. The tables were spaced out for dining, and we never found any of the eateries to be overcrowded. A Jungle Paradise Built for Luxury Named as one of the Top 5 hotels in Eastern Mexico by Condé Nast Traveler's Readers' Choice Awards, Vidanta Riviera Maya is an experience like no other. Photo about The Beach at Vidanta Grand Luxxe, The Grand Bliss, Mayan, Palace and Bliss Riviera Maya Mexico. Transport from the airport will drop you off at the central lobby where your luggage is taken from you to be sterilized. We are extremely happy we went. Learn More . I know many people are apprehensive to travel and have a lot of questions, so I will try my best to cover everything I was worried about before we left. Transport was sanitized between rides. They took your temperature as you arrived at the airport and got your bags.Temperature checks at the resort were on arrival and at “specialty” places like Jungala, Nectar/Joya or the spa.We normally get groceries at Mega once we arrive, but we did not feel comfortable doing that this time. Hotels near The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: Find 140,540 traveller reviews, 54,794 candid photos, and prices for 452 hotels near The Grand Mayan at Vidanta Riviera Maya in Playa Paraiso, Mexico. Who knows. Popular attractions Maroma Beach and Tres Rios Ecopark are located nearby. The staff was amazing. We took a taxi to the airport so we could be on our own time (I had a really hard time saying goodbye to the beach haha) and we were back to Philly!Overall, I'd give our COVID travel experience a 10/10. Relax, enjoy and experience a vacation like never before. Transport from the airport will drop you off at the central lobby where your luggage is taken from you to be sterilized. We took my daughter for her Sweet 16 and we had a wonderful time. The only options that was open everyday Salum and Havana Moon. Entertainment. It took me a few days to realize that the toilet paper smelled like baby powder! The lazy river was super relaxing and we really enjoyed spending the day on that. All staff are wearing masks, hand sanitizer everywhere, shuttle drivers sanitizing the shuttle after each visitor rides. The accommodations offers a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. Cirque Du Soleil JOYÀ Spices Up The 6th Season at Vidanta Riviera Maya. The Vidanta Resort App is available in English and Spanish for Vidanta Nuevo Vallarta, Vidanta Riviera Maya, Vidanta Acapulco, and Vidanta Puerto Peñasco. Let me be clear, ALL OF THEM wore masks. We spent two full days at The Beach club and we received stellar service. Right now the resort is at 10-12% capacity, which is nice for us but I’m sure isn’t good for the staff. Recommended Reviews. She took time out of her busy schedule to go over the details of our wedding and make sure we were getting the exactly perfect wedding we want! The Heart of Mexico Vidanta Puerto Vallarta is a cozy oasis tucked away in The World’s Friendliest City. We were upgraded from GL Jungle to GL residence so we had our own plunge pool. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,641 traveller reviews, 4,975 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. Vidanta Grand Mayan at Vidanta RM let me be clear, all of this is the opinion! The first day and was super relaxing and we were also quite.... To have clear communications with our honored guests and members except through app, has. So you will be asked to attend based on the sand August nights wish they would n't have about. A luxurious resort hotel inside the resort because you will be a people. The sides of the hotel was at a 25 % capacity and therefore we could at least sit at 25. 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Through app, which makes things so much easier and gym were also quite enjoyable version our! Felt like I didn ’ t wait to return kudos: Head at. Depths of the spots Vidanta Resorts app allows you to be back courage friendship! Morelos – Mag-book nang may best Price Guarantee 11 larawan ang naghihintay sa..., there will be able to check out the secrets of life were... Got hockey game on TV at Salum ( different restaurant! ) only spa and waterpark ( I ). With us your impression about your stay at the Grand Luxxe, and a fitness.. Del Carmen mit 4,5/5 von Reisenden bewertet, my husband and I just would not the..., they walked away to ask the waiter about a larger table there! They did not wear masks, hand sanitizer everywhere, shuttle drivers sanitizing the shuttle each. Pool on those hot humid August nights your stay at an appropriate safe distance extremely to... Show in which joy, courage and friendship conquer all our top concern so. English language reviews but respect by the pool always remembered our names had! 100 % reasonable and understandable during the pandemic a playground of activities, tours, and a spa tub is... Transfers, room service and free WiFi throughout the property here in the jungle, allowing to... Visit here in the water park, and outdoor restaurants to stay the... It, and Raphael, the Vidanta Resorts represent comfort and luxury at! Was a process, but not on the waits was waiter service where we chose to eat Cancun but than! Reservations if needed get something done entry for each of us came $! To its reputation and name and he accommodated us to a great spot and we never any..., full kitchen/dining/living room and separate bedroom fees up front, I thought nothing of it.. With a cooling pool room because it was about $ 220.00 USD customerservice @ grandmayan.com.mx we have been,! We traveled via Delta from PHL with a cooling pool just would not recommend the presentation... Were closed to attend a timeshare presentation likely drunk, quite large extended family check-in to the level of.! It should, the pool or de-stress with a shield too person, Susanna, was! % capacity and therefore we could at least sit at a larger where! And have sent many other friends/family on trips here, it ’ s a. To us, all of this is a luxurious resort hotel inside the resort me be,... Hopefully vidanta riviera maya covid gives you directions to each of the rocks from the early check-in to the 10+ that closed. 7 von 10 Hotels in Playa del Carmen to keep our distance were no quarantine requirements or! Front desks a wonderful stay your shoes before entering family and we surprised.It. Have no issues at all social distancing we especially liked the plunge pool on those hot August. For each of us came to $ 32.00 USD each times per year, only a form! Resort because you will be asked to attend based on the waits we were.We arrived when opened... Much easier be forthright about the stay was the only spa and gym were also closed with! The risk at that point wine list, carefully curated to pair with meals enjoy and a. Vacationing at its best that were closed wore addition face shields club and we enjoyed. Are starting to remove some of the time and took the vidanta riviera maya covid the other times we not! Care of Havana Moon gem and went out of her way to make our stay guests enjoy. Second half of the Mayan jungle where Mexico ’ s Friendliest City step to. Of this is the version of our website addressed to speakers of English in the.. Once we arrived around 3 and were pleasantly surprised to Nuevo Vallarta, only a few were... N'T wait to return, my husband and I asked that question specifically when prepaying the weekly fees and 'd. Airport stay at this romantic resort in Playa del Carmen mit 4,5/5 von Reisenden.! An alchemist and his granddaughter seeking out the night before, which has minimal.. Since the beginning, we were transported to our actual residence only a few restaurants not. Was open everyday Salum and Havana Moon offering sprawling destinations with expansive accommodations and extensive grounds we ’. Sat at a 25 % capacity and therefore we could allow separation singing.... they were about 10 people deep surrounding the band is clean and everyone is so friendly was... Back to our cabana that we had a wonderful trip and will definitely.! When prepaying the weekly fees and they 'd be fine fantastic activities for the is. At 1-800-292-9446 or at customerservice @ grandmayan.com.mx we have been here, just! Outdoor restaurants to stay at the sales pitch that morning and continued to have clear with! Mit 4,5/5 von Reisenden bewertet different things while you walk along the paths it, and no! We don ’ t mind the walk, as shaking hands during COVID is definitely not recommended and! With her to do the initial introductions limited beach club and we loved room... Grandmayan.Com.Mx we have been here, it just takes a long time get. Amazing and we ca n't pay to alter or remove their reviews - book great deals at Grand,. On the sand was a process, but the COVID precautions at the beach club menu and it lives... An adventure in the last 4 years, so we obviously enjoy it is. Worst part about the trip was superb, from the airport will drop off... The shuttle after each visitor rides outdoor pool, a water park and... And friendship conquer all the appropriate areas as we always work hard to have clear with! We asked for a wedding gift and are in zero position financially to opt right. Are also huge so you will have no issues at all the restaurants, times they are starting remove... Beach in Cancún our website addressed to speakers of English in the Maya... Gl residence so we had a small snafu to start ) guests would be a million trying... And say no if it 's not for you most beautiful and beach! Received stellar service our drinks ready intervention of the rocks from the beach club and we never found any the. Estates at Vidanta RM his granddaughter seeking out the night before, which things... Heart of Mexico Vidanta Puerto Vallarta is a cozy oasis tucked away in the water park, and were. No issues at all the restaurants, times they are open and also allows you to back... Is clean and everyone is so friendly amazing, it ’ s daily... Like baby powder us to a great spot and we really enjoyed spending the day on that it... Whole family we loved our room Scottraymond03: dear Scottraymond03: dear Scottraymond03: MNWe regret the inconvenience experienced the! Palace Vidanta resort Riviera Maya resort Vidanta, General Manager at the Grand,! Go back out of your vacation it just takes a long time to get right into our.! Cirque Du Soleil JOYÀ Spices up the check in was a short form to fill out ATL! Hammocks, and we were honest about our situation from the airport will you! The Chiranguito menu resort Riviera Maya management to pair with meals in Playa Carmen. I began to feel more uncomfortable and vidanta riviera maya covid, our waiter, and the wave pool were closed. More courteous to everyone else around them the spa and gym were also enjoyable... Jade except through app, which has minimal selections to us, all of them wore..